Lifecycle Services
Technology alone doesn't make a successful product.
ATRI brings together the operational, assurance, market and support capabilities required to take products into the real world — and keep them there.
ATRI brings together the operational, assurance, market and support capabilities required to take products into the real world — and keep them there.
Lifecycle Services can engage from the earliest requirements and planning through development, deployment, continuous improvement and end-of-life.
Manufacturing partner management, production readiness, production transfer, ramp, yield, performance, issue resolution and ongoing manufacturing coordination.
Technical support strategy, support workflows, escalation, RMA/returns, service documentation, field support and customer-feedback capture.
Supplier strategy, sourcing, supplier management, component availability, alternate sourcing, continuity, obsolescence and supply-chain risk.
Inventory movement, warehousing, fulfillment, transportation, distribution, reverse logistics, returns and spare-parts logistics.
Regulatory strategy, certification planning, EMC/EMI, product safety, RF/wireless, environmental requirements, documentation and ongoing compliance management.
Verification and validation strategy, qualification testing, environmental/stress testing, failure analysis, root-cause analysis, corrective actions and corrective-action validation.
Reliability requirements, accelerated testing, field-reliability monitoring, failure trending, reliability growth and product reliability improvement.
Quality planning, supplier/manufacturing quality, nonconformance management, CAPA, audits, quality metrics and continuous improvement.
Customer, competitor, technology and market insights that inform product strategy, roadmap decisions and future product generations.
Obsolescence monitoring, last-time buys, component replacement, redesign/migration, customer transition, retirement planning and successor-product transition.
Lifecycle capabilities engage at different points throughout the product lifecycle — often beginning well before manufacturing or deployment.
| Requirements & Planning | Development | Validation | Manufacturing | Deployment | Continuous Improvement | End-of-Life | |
|---|---|---|---|---|---|---|---|
| Manufacturing Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Customer Service | ✓ | ✓ | ✓ | ✓ | |||
| Supply Chain | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Logistics | ✓ | ✓ | ✓ | ✓ | |||
| Compliance Services | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Product Assurance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Reliability Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Quality Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Market Intelligence | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| End-of-Life Management | ✓ | ✓ |
A product developed for one region now needs to enter additional markets. ATRI identifies applicable requirements, coordinates testing and documentation, and manages the certification/compliance program.
ATRI analyzes field and return data, coordinates failure analysis, identifies corrective actions and works with Engineering to validate reliability improvements.
ATRI acts as the technical and operational interface with the manufacturing partner, managing production readiness, issues, changes, quality and performance.
ATRI evaluates inventory, alternate components and suppliers, coordinates required redesign with Engineering, qualifies replacements and manages transition risk.
ATRI develops and/or manages technical-support workflows, escalation, RMA/returns and feedback processes as the installed product base grows.
ATRI analyzes customer feedback, competitive products, market movement and technology changes to help inform future product priorities and roadmap decisions.
ATRI Lifecycle Services draw on multidisciplinary Centers of Excellence, bringing the right technical expertise to each lifecycle challenge.
A compliance requirement, manufacturing challenge, field-quality problem, supply-chain risk or ongoing lifecycle function — start with the need.
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