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Quality Assurance

Quality and Customer Experience

At ATRI Systems, Quality Assurance (QA) and Product Assurance services guarantee that your products are reliable, secure, and perform seamlessly throughout their lifecycle. With our Customer Experience Management (CXM) services, we focus on delivering a personalized, proactive journey for every client, ensuring satisfaction from onboarding through post-launch. Whether it's embedded systems, cloud platforms, or AI/ML solutions, we are committed to excellence in both the products we deliver and the experiences we create for our clients.  We help our clients in managing the compliance requirements through a network of compliance experts.

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Quality and Product Assurance​
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1

Design for Quality

  • Integrating quality measures at the design phase through Design for Reliability (DfR), Design Failure Mode and Effects Analysis (DFMEA), and Design for Manufacturability (DfM) to minimize defects early.

  • Utilizing CAD/CAM software to create designs that enhance manufacturability, including component accessibility, material selection, and tolerancing.

  • Employing simulation and prototyping techniques such as Finite Element Analysis (FEA) and Design of Experiments (DOE) to refine manufacturing processes before production.

2

Hardware Validation

  • Firmware & Embedded Systems: Using tools such as LabVIEW, Vector CANoe, and TestStand for automated hardware-in-the-loop (HIL) and system-in-the-loop (SIL) testing.

  • Automated PCB Testing: In-circuit testing (ICT) and automated optical inspection (AOI) for rapid PCB validation.

  • Environmental & Stress Testing: Climatic chambers, vibration test benches, and thermal imaging to ensure hardware reliability under extreme conditions.

  • Mechanical Stress testing:  Load testing, and endurance testing using tools such as JMeter, LoadRunner, and custom hardware testing rigs.

3

Software Validation

  • Regression Testing: Selenium, Appium, and Cypress for web and mobile applications, ensuring seamless cross-platform compatibility.

  • Unit Testing: Unit test frameworks such as JUnit, PyTest, and Google Test for rigorous code validation.

  • Performance & Load Testing: JMeter, LoadRunner, and Gatling to simulate real-world user loads and assess performance under stress conditions.

  • Security & Penetration Testing: OWASP ZAP, Burp Suite, and SAST/DAST tools (SonarQube, Checkmarx) to identify security vulnerabilities in codebases.

  • Continuous Testing: Automated tests CI/CD pipelines w/ Jenkins, GitLab CI/CD, and CircleCI to enable early defect detection.

Compliance Management

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1

Data Security

  • Data Protection Standards: Ensuring compliance with GDPR, HIPAA, SOC 2, NIST, and CCPA regulations to safeguard user data.

  • Encryption & Secure Data Transmission: AES-256 encryption, TLS/SSL protocols, and end-to-end encryption.

  • Access Control & Authentication: MFA, role-based access control (RBAC), and biometric verification.

  • Data Masking & Anonymization: Data obfuscation techniques to protect personally identifiable information (PII) and prevent unauthorized access.

  • Threat Detection & Incident Response: Leveraging SIEM systems (Security Information and Event Management), AI-driven threat monitoring, and intrusion detection/prevention systems (IDS/IPS).

  • Compliance Risk Assessments: Audits and penetration testing to identify vulnerabilities and ensure regulatory adherence.

2

Electronic Hardware

  • EMI/EMC Compliance: Electro-magnetic compatibility and interference testing per FCC Part 15, CISPR 32, and IEC 61000 standards.

  • Safety Compliance: UL, CE, and IEC 60950/62368-1 standards for electro-mechanical safety.

  • Environmental Compliance: RoHS (Restriction of Hazardous Substances), WEEE (Waste Electrical and Electronic Equipment), and REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals).

  • Automotive & Aerospace Compliance: Ensuring compliance with ISO 26262 (Functional Safety for Road Vehicles) and DO-160.

  • Medical Device Compliance: Meeting FDA 21 CFR Part 820, IEC 60601 (Medical Electrical Equipment), and ISO 13485 (Quality Management Systems for Medical Devices).

3

Software Compliance

  • ISO 27001 & NIST Compliance: Secure software development practices, data encryption, and access controls.

  • GDPR & CCPA Compliance: Privacy-by-design principles, data minimization, and explicit consent mechanisms to protect user information.

  • Software Licensing & Open-Source Compliance: Conducting Software Composition Analysis (SCA) using tools like Black Duck and WhiteSource to identify potential license violations.

  • Secure Software Development Lifecycle (SDLC): Integrating security-focused development frameworks like OWASP SAMM and BSIMM to ensure compliance with security best practices.

  • Medical Software Compliance: Adhering to IEC 62304 (Medical Device Software Lifecycle Processes) for software used in medical devices.

Customer Experience Management (CXM)

1

Personalised Engagement

  • Customer-Centric Mindset: Prioritize understanding customer needs and expectations at every stage, ensuring aligned objectives.

  • Effective Communication: Maintain transparent, open channels of communication throughout the entire process—from development to deployment and post-launch.

  • Customer Onboarding: Seamless and supportive, ensuring customers feel confident from the start. Offering clear docum-entation, personalized training, and structured implementation plans to get up to speed quickly.

  • Proactive Customer Support: Offer ongoing support to address customer queries, troubleshoot issues, and provide resources for optimal product use.

  • Customer Feedback Loops: Collect and act on customer feedback through surveys, interviews, and user testing to improve products and customer satisfaction.

2

Customer Data Insights

  • Usage Analytics: Gather insights into how customers experience to make informed recommen-dations for optimizing performance, improving systems, or introducing new features 

  • Customer Sentiment Analysis: Using AI and machine learning, we analyze customer feedback across various channels to assess sentiment and proactively address concerns.

  • Omni-channel Experience: A consistent experience across all customer touchpoints such as online portals, live chats, or in-person meetings, ensuring no information gaps.

  • Efficient Transition Across Services: Customers benefit from an integrated experience, where moving from one service to another—such as transitioning from cloud to edge computing—is effortless and intuitive, minimizing friction and maximizing their efficiency.

3

Post Launch Support

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  • Post-Launch Support and Maintenance: ATRI provides ongoing support services after product launch, including software updates, hardware upgrades, and optimization services to ensure sustained success.

  • System Upgrades: Latest system updates, security patches, and software upgrades to keep their solutions up-to-date and secure. This proactive approach minimizes downtime and enhances system performance over time.

  • Customer Empowerment through Self-Service: Enable clients to manage their products with self-service tools, user documentation, and community forums to resolve issues independently

  • Cultural Sensitivity and Global Reach: Adapt CEM strategies to meet the diverse cultural and geographical needs of global customers, ensuring tailored support and solutions.

Why Choose Us ?

  1. End-to-End QA: We ensure top-quality performance, security, and reliability for all hardware and software solutions.

  2. Personalized CXM: Tailored experiences from onboarding to post-launch, with proactive support at every step.

  3. Proactive Support: Issues are identified and resolved early, minimizing disruptions and ensuring smooth operations.

  4. Seamless Integration: Optimized QA and CXM processes across all customer touchpoints for consistent satisfaction.

  5. Data-Driven Improvements: Continuous feedback and insights to refine both quality and customer experience.

  6. Long-Term Focus: Committed to building lasting relationships by aligning QA and CXM strategies with your business 

ATRI Solutions is a trusted technology partner for product ideation, development and deployment.

Austin, TX

Boulder, CO

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 ATRI Solutions

Singapore

Ahmedabad, IN

Pune, IN

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